FAQs

HOW LONG IS THE SHIPPING TIME? U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfilment center the product is from.

Average transit times to the United States: 5 - 7 Business days

Average transit times to International: 7 - 15 Business days

Circumstances beyond our control (pandemics, natural disasters, holidays, weather, etc) may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

We provide tracking for every order - It will be available once your product is shipped. Each individual product may be shipped from different fulfilment centers across the globe as our fulfilment team optimises for the highest quality possible. When you receive your tracking number via email, you can proceed to track your order on our Track your order page.

 

You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating for the cancellation to be applied. After 24 hours we cannot accept order cancellations.

To cancel an order please send an email to 'support@shopstellory.com' with the subject line "CANCEL MY ORDER."

 

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at 'support@shopstellory.com'. If the address is wrong, we can correct this within 24 hours after the order is placed. Once your order has shipped, we are unable to make any changes to the shipping address. 
 

Typically, a carrier will attempt to deliver the package twice before the package is returned.

 

If for some reason there is damage with your order, please contact us with:

- Your order number.

- A picture of the damaged product.

We'll email further instructions afterwards. Once we've received your damaged order, we'll happily send out a new product free of charge.

 

If we still haven't managed to answer your question please feel free to contact us at support@shopstellory.com and we will do our best to reply within 24 hours :)